In my experience, companies have many moving parts that all work together, and most people don’t know all those parts until they start trying to put in new software. If your scope doesn’t cover surprises, you’re going to end up with a bad implementation.
A software implementation isn’t just about meeting scope, timeline, and budget (although that’s very important). It’s also about making sure that, when the implementation is done, the company’s software is seamlessly integrated. It’s your software, and it’s your business – and I want both to run perfectly for you.
- Structured and organized project Clear objectives, responsibilities, and measures Clear communication of process and expectations Management of expectations Project oversight and road map Identification and mitigation of risks Documentation to support activities